The Medical Equipment Management Section of the Medical Physics Department provides repair, maintenance, loan and user training services to the Trust. The post-holder is responsible for support of this section’s Help Desk. They will receive equipment, log calls, track progress, make loans and collect equipment. In addition, they will answer customer enquiries and support the technical staff with general clerical duties. The post is required to carry out the following duties under daily supervision with work monitored and working to established procedures with a supervisor generally available for reference. • Answer incoming service requests and enquiries from customers. • Respond tactfully and helpfully, escalating problems to more senior staff where necessary. • Ensure that the helpdesk is covered at all times • Collect equipment from library loans in any area of the Trust. • Wipe down equipment and inspect for damage or missing parts / consumables. • Carry out basic safety and functional checks • Make basic adjustments as a result of these checks (for example replace batteries) • Refer equipment for repair and maintenance where appropriate. • Store equipment correctly. • Receive and record requests • Deliver equipment to any area of the Trust ensuring that maximum response times are adhered to. • Enter and update data in the Trust Medical Equipment Database. • Review data base for items outstanding, items that have been on loan for long time to chase. • Operate RFID system to help with location of Medical equipment which will most likely involve moving a trolley with the Tx / Rx equipment on board. • May involve reviewing RFID system to help locate medical equipment that has been lost. • Chase up user /patients when equipment should have been returned or when no longer required in a courteous manner. • Ensure that all equipment minimum stock levels are maintained and reported if they are breeched. Guy’s & St Thomas NHS Foundation Trust Guy’s and St Thomas’ is one of the largest hospital trusts in the country, with a staff of over 12,000, a turnover of over £1000 million and ¾ million patient contacts a year. The Trust comprises two of London’s oldest and best known teaching hospitals. The hospitals have a long history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. Both hospitals have built on these traditions and continue to have a reputation for excellence and innovation. Organisational Values: The post holder will: · Put patients first- consider the patient’s needs and wishes in all that they do · Take pride in what they do– strive for highest standards on own work and challenge colleagues to do the same · Strive to be the best– in terms of patient care & teamwork · Act with integrity - maintain the privacy & dignity of patients, work with integrity and be trustworthy, be accountable for own work · Respect others– patients, visitors and colleagues. Actively give and receive feedback . The post is required to carry out the following duties under daily supervision with work monitored and working to established procedures with a supervisor generally available for reference. Clerical and Technical Help Desk • Answer incoming service requests and enquiries from customers. • Respond tactfully and helpfully, escalating problems to more senior staff where necessary. • Keep relevant administrative records. • Ensure that the helpdesk is covered at all times Equipment Library • Collect equipment from library loans in any area of the Trust. • Wipe down equipment and inspect for damage or missing parts / consumables. • Carry out basic safety and functional checks • Make basic adjustments as a result of these checks (for example replace batteries) • Refer equipment for repair and maintenance where appropriate. • Store equipment correctly. • Receive and record requests • Deliver equipment to any area of the Trust ensuring that maximum response times are adhered to. • Enter and update data in the Trust Medical Equipment Database. • Review data base for items outstanding, items that have been on loan for long time to chase. • Operate RFID system to help with location of Medical equipment which will most likely involve moving a trolley with the Tx / Rx equipment on board. • May involve reviewing RFID system to help locate medical equipment that has been lost. • Chase up user /patients when equipment should have been returned or when no longer required in a courteous manner. • Ensure that all equipment minimum stock levels are maintained and reported if they are breeched. User Training Be able to provide basic operation information on the equipment being provided. Engineering Services • Receive incoming equipment and requests • “Call log” incoming equipment and requests on the database • Check and correct accompanying records. Ensure there is prior agreement to pay (typically a requisition) before work is undertaken. • Create, attach and update status labels. • Assist in the recording of work as it progresses and is completed. • Ensure serviced equipment is collected by customers or by portering staff. • Keep records of contracts and maintenance schedules • Prepare blank records and checklists for technical staff to record services • Facilitate actions in response to Medical Device Alerts and other safety notices. • Facilitate equipment upgrades and software revisions. • Enter and update data in the Trust Medical Equipment Database. Equipment Inventory • Enter and update data in the Trust Medical Equipment Database. • Enter new records for new items • Correct errors in existing records • Mark extinct records as Scrap • Remove relevant paper records Administrative • Help with the generation of monthly financial recharges • Assist with procedures to record, label, store, remove and destroy service manuals to keep an up to date stock • Assist with procedures to file, index, label, remove, archive and destroy service records to keep a legal record • Assist with procedures to monitor, reorder, receive, and store stocks of components and spares to maintain stock levels • Assist with procedures to ensure that goods and services on requisitions are ordered, delivered and accepted bringing any problems to attention of senior staff. General • Work on any Trust site. • Keep tools and equipment within the post-holder’s care in acceptable condition. • Keep work spaces clear and well ordered. • Ensure work the post-holder carries out complies with the Department’s Quality System, set procedures of work and codes of conduct, and conforms to the appropriate quality standards. • Participate fully in services related to a Trust Major Incident response • Participate in regular management meetings with fellow staff. • Cooperate with the Head of MEMS and his Deputies to ensure the smooth running of the Section. • Ensure customers receive a high quality, prompt and efficient service and are kept up to date on the progress of their outstanding work. Managerial • Contribute to section meetings • Facilitate Quality System management. Teaching, training and research Assist in training new staff in services and procedures. Professional • Keep abreast of technical developments. • Enrol in appropriate Continuing Professional Development programmes. • Attend suitable seminars and courses as part of personal development and to further the work of the Department. • Ensure all activities are carried out within a quality framework and meet regulatory requirements. • Attend training sessions relevant to Section objectives as requested. Miscellaneous • Implement and ensure compliance with an accredited Quality System in the areas of work for which the Postholder carries responsibility. • Carry out all duties in accordance with the requirements of the Health and Safety at Work Act, relevant Statutory Regulations, Approved Codes of Conduct and Local Rules. • Work outside normal working hours on occasion when required. • Participate in a rota to provide lunchtime cover. • When working in other departments, the post-holder will liaise with local heads of department, medical consultants, superintendents, nursing sisters or their representatives as appropriate, adhering to local policies and practices. The post-holder will behave courteously and professionally at all times and seek to ensure that the highest level of service is provided by Medical Physics. • Perform other appropriate duties, which may be required from time to time by the Head of Section or Head of Medical Physics. This advert closes on Monday 22 Apr 2024